1. Processing Time
Standard items are typically processed within 1–3 business days. Personalized or embroidered pieces may need additional preparation time before dispatch.
2. Delivery Timeline
Once dispatched, most orders arrive within 3–7 business days, depending on your location and courier service. These timelines are estimates and may vary during peak seasons or courier delays.
3. Shipping Charges
Delivery fees are calculated at checkout. Eligible orders may qualify for free shipping based on the current threshold shown during checkout.
4. Order Tracking
Track your order from your NewB account under Profile → Orders once shipping details are available, or contact support for help.
5. Failed Delivery / Address Issues
Please ensure your shipping address and phone number are accurate. Delays or failed attempts caused by incorrect address details may affect delivery timelines and charges.
6. Returns After Delivery
Eligible returns must be requested within 3 days of delivery. Approved refunds typically process in 7–15 business days. See our Refund & Cancellation Policy for full details.