1. Standard Delivery
Standard Delivery: Usually takes 3–5 business days, depending on your location.
2. Made-to-Order & Personalized Items
Made-to-Order: Usually dispatched within 5–10 business days after order confirmation.
Personalized/Custom Orders: Dispatch time may vary depending on the customization.
Total time to your door includes both dispatch preparation and courier transit. Timelines are estimates and may vary during peak seasons or courier delays.
3. Delivery Charges
Delivery Charges: Calculated based on your location and order size. The exact shipping fee will be shown in your cart and at checkout before payment.
4. Order Tracking
Track your order from your NewB account under Profile → Orders once shipping details are available, or contact support for help.
5. Failed Delivery / Address Issues
Please ensure your shipping address and phone number are accurate. Delays or failed attempts caused by incorrect address details may affect delivery timelines and charges.
6. Returns After Delivery
Eligible returns must be requested within 3 days of delivery. Approved refunds typically process in 7–15 business days. See our Refund & Cancellation Policy for full details.