Privacy Policy

1. Scope

This Privacy Policy explains how NewB (“we”, “us”) collects, uses, shares, and protects personal information when you visit our website, create an account, place an order, or contact support.

2. Information We Collect

Identity & contact: name, email address, phone number.
Delivery details: shipping address and related recipient info.
Order details: products purchased, personalization text, gift preferences, order history, and payment status.
Account activity: login timestamps, OTP verification events, and preferred settings.
Device & usage: browser type, IP address, pages viewed, and similar analytics needed to keep the site secure and useful.
Support messages: content you send via contact forms, email, or WhatsApp.

3. How We Use Your Information

Process, confirm, pack, and deliver orders
Personalize products and gift boxes as requested
Send order updates, delivery notices, and service messages
Respond to support requests and returns or cancellations
Improve products, website experience, and fraud prevention
Send marketing messages only where you have opted in (you may unsubscribe)
Comply with legal, tax, and accounting obligations

4. Payment Information

Payments are processed by trusted third-party payment gateways. NewB does not store full debit/credit card numbers, CVV, or complete UPI credentials on our servers. We may receive limited payment status references needed to confirm or refund an order.

5. Sharing of Information

We may share necessary information with:

Payment processors to complete transactions and refunds
Logistics and courier partners to deliver your order
IT, hosting, analytics, and customer-support service providers
Authorities when required by applicable law

We do not sell your personal information.

6. Cookies & Similar Technologies

We may use cookies or similar tools for essential site functions, authentication, preferences, and analytics. You can control cookies through your browser settings; disabling some cookies may affect site features.

7. Data Retention

We retain personal information for as long as needed to fulfill orders, provide support, meet legal requirements, and resolve disputes. When no longer required, we delete or anonymize data where reasonably practicable.

8. Security

We use reasonable administrative, technical, and organizational safeguards to protect your information. No online transmission is fully risk-free; please keep your devices and login access secure.

9. Your Choices & Rights

Update profile and address details from your account where available
Request access to, correction of, or deletion of personal data where applicable
Opt out of optional marketing communications
Contact us via the Contact page for privacy requests

10. Children’s Privacy

Our products may be purchased as gifts for babies and children, but accounts and purchases should be managed by adults. We do not knowingly collect personal data directly from children for account creation.

11. Policy Updates

We may update this Privacy Policy periodically. The “Last updated” date shows when changes were last made. Continued use of NewB after an update means you acknowledge the revised policy.

12. Contact

For privacy questions or requests, contact NewB support: