Refund & Cancellation Policy

1. Overview

This Refund & Cancellation Policy explains how cancellations, returns, exchanges, and refunds work at NewB. By placing an order, you agree to the terms below.

2. Order Cancellation

You may request cancellation before the order is packed or shipped.
Once an order is shipped, cancellation is not available—please use the return process after delivery if the item is eligible.
Personalized, embroidered, or made-to-order items may not be cancellable once production or personalization has started.
To cancel, contact us promptly via email (newbabyessentials@gmail.com), phone / WhatsApp (+91 79091 11033), or the Contact page with your order ID.

3. Return Window

Eligible items may be returned if your return request is raised within 3 days of delivery. The delivery date recorded by our courier or order tracking is used to calculate this window.

Requests made after 3 days of delivery are generally not accepted, except where required by applicable law or in confirmed cases of our error.

4. Return Eligibility

To qualify for return and refund consideration, items must typically be:

Unused, unwashed, and in original sellable condition
Returned with original tags, packaging, and accessories (where applicable)
Accompanied by a valid order ID / proof of purchase
Free from stains, odor, damage, or signs of use

5. Non-Returnable Items

Personalized, embroidered, or custom-made products (unless defective or incorrectly fulfilled by NewB)
Opened hygiene-sensitive or sealed baby-care items, where packaging integrity matters
Gift cards / voucher products (if offered)
Items returned after the 3-day delivery window without an approved exception
Items that show clear use, damage after delivery, or missing components

6. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible—preferably within 48 hours of delivery—with:

Your order ID
Clear photos or short video of the issue and packaging
A brief description of the problem

Where verified, we will offer a replacement, store credit, or refund as appropriate.

7. How to Request a Return

Contact NewB support through newbabyessentials@gmail.com, +91 79091 11033, Contact Us, or WhatsApp within 3 days of delivery.
Share your order ID and reason for return.
Wait for return approval and pickup / drop-off instructions.
Pack the item securely in original packaging where possible.
Hand over the parcel only as instructed by our support team.

Please do not ship returns without approval. Unauthorized returns may not be accepted or refunded.

8. Inspection

Returned items are inspected after they reach us. Approval depends on condition, completeness, and policy eligibility. If a return is not approved, we will notify you and may arrange to send the item back where reasonably possible.

9. Refund Timeline

Once a return is received and approved (or a pre-shipment cancellation is confirmed), the refund is initiated to the original payment method.

Approved refunds are typically processed within 7–15 business days. Exact credit timing can also depend on your bank, UPI provider, card issuer, or payment gateway.

Cancelled before shipping: refund of paid amount after cancellation confirmation
Approved return: refund after inspection and approval
Shipping / COD charges: may be non-refundable unless the return is due to our error, damage in transit, or an incorrect item

10. Exchanges

Exchanges depend on stock availability. Where an exchange is not possible, an approved refund or store credit may be offered instead.

11. Refund Mode

Refunds are issued to the original payment method used at checkout whenever possible. We cannot refund to a different bank account or wallet unless required by the payment partner or applicable rules.

12. Policy Updates

NewB may update this policy from time to time. The “Last updated” date at the top of this page reflects the latest version.

13. Need Help?

For cancellations, return requests, or refund follow-ups, contact us with your order ID: